Worked as a Systems Administrator and handled...all day-to-day help desk support and technical support for 3000+ end users, including Administration and Stakeholders.

• Management of staff and student credentials, workflows and reporting and system updates
• Developed and updated process procedures, standards and troubleshooting guidance
• Apply system workflows and processes to ensure functionality with internal and external databases
• Oversaw, developed and provided training, support nad troubleshooting for users, administration and teachers
• Maintain and troubleshoot Salesforce
• Maintain and troubleshoot Google Admin, Google Workspace and Microsoft 365
• Responsible for analysis of system files to ensure system integrity
• Physical installation of servers and server administration
• Asset management
• Create and submit reports for OSSE regulations
• Create and lead training for end-users
• Communicate with stake holders to illustrate current needs and identify future needs

Worked remotely and handled all day-to-day help desk support and technical support for 30+ end users and 15k+ clients. Utilized ticket prioritization and timely resolution to ensure highest satisfaction. Monitored website traffic for 37k monthly website visitors and interacted with clients via phone, email & website chat. Monitored client and inventory databases

• Worked as solo help desk employee for BL employees and 15k website users/clients
• Served as middle-man between clients and IT manager regarding network or application issues
• Wrote script to ensure order from website matches request being submitted
• Monitor inventory and shipping databases; update clothing catalog
• Support for 24/7/365 environment
• Give (and remove) privileges to new (and leaving) employees (profiles)
• Work remotely to fix technological/website issues for clients and Menwear Specialists
• Work with CEO and IT Manager to fix bugs in website
• Code documentation
• Heavy exposure to AWS, AWS databases, Cloudfront (worldwide content delivery), CloudFormation, Ansible and Docker
• Exposure to CI/CD and blue-green pipelines (RDS and ElasticBeanstalk)